FAQs

Frequently Asked Questions

HOW LONG DOES DELIVERY TAKE?
Delivery estimates vary by product, supplier, and destination. Review the estimate on the product page and in your order updates. Carrier delays can occur, so delivery dates are estimates rather than guarantees.

HOW DO I TRACK MY ORDER?
When tracking becomes available, we will send it to the email used at checkout. You can also use our Track Order page. Tracking may take 24–72 hours to begin showing movement after dispatch.

HOW DO I CHOOSE THE RIGHT SIZE?
Use the measurements and size information on the product page. Measure your pet before ordering. If your pet falls between two sizes, follow the product-specific guidance or contact support@pawemipet.com before purchasing.

WHAT IS YOUR RETURN PROCESS?
Contact us before sending anything back. Return eligibility, deadlines, condition requirements, and the approved return address depend on the supplier fulfilling the item and are described in our Return and Refund Policy. Unauthorized returns may not be accepted.

WHY DID MY ORDER ARRIVE IN SEPARATE PACKAGES?
Items can be fulfilled by different suppliers or warehouses. Products from the same order may therefore arrive separately, each with its own tracking updates. You are not charged extra because an order is split into multiple packages.

CAN I CHANGE OR CANCEL AN ORDER?
Contact us as soon as possible. We cannot guarantee changes or cancellations once processing has started, but we will review the request according to the applicable supplier policy.

NEED MORE HELP?
Email support@pawemipet.com. We reply within 1–2 business days.